ff22 Privacy Policy
Learn how your personal information is collected, stored, and kept safe — ff22 always treats your privacy as a top priority.
Introduction and Overview
ff22 is a trusted and reliable online gaming platform in Bangladesh. We treat the protection of our users' personal information as our highest priority. This privacy policy explains how ff22 collects your personal information, what purposes that information is used for, how it is stored, and what measures we take to keep your information safe.
By registering on our platform or continuing to use our services, you are considered to have given your consent to the terms of this privacy policy. If you do not agree with any term in this policy, please refrain from using our platform.
This policy may be changed or updated at any time. In the case of significant changes, we will notify you in a timely manner. The date of the most recent update will always be displayed at the top of this page.
What Types of Information Are Collected
ff22 may collect the types of information listed below in order to provide its services. We collect only the information that is necessary to operate our services.
Personal Identification Information
Information you provide at the time of registration:
- Full name
- Date of birth (for age verification)
- Email address
- National ID card or passport details (for KYC process)
- Residential address
Financial Information
Information required for processing transactions:
- bKash, Nagad, or Rocket mobile banking number
- Deposit and withdrawal history
- Transaction amounts and timestamps
- Type of payment method
Technical and Device Information
Information related to your device and connection:
- IP address
- Browser type and version
- Operating system
- Device identification number
- Login time and date
Gaming Activity Information
Information collected to improve your gaming experience:
- Play history and preferences
- Bet amounts and results
- Time spent on the platform
- Preferred game categories
- Bonus usage history
Purpose of Using Information
ff22 uses your personal information only for the purposes listed below. We never use your information unnecessarily or for unauthorised purposes.
3.1 Service Delivery and Operation
Your information is used to create and manage your account, process transactions, and provide the overall gaming experience. Your payment information is essential for completing deposits and withdrawals via bKash, Nagad, or Rocket.
3.2 Identity Verification and Security
We verify the age and identity of every user. ff22 gaming services are open only to those aged 21 and above. We use your information to prevent fraud, money laundering, and unauthorised access.
3.3 Customer Service Improvement
Our 24/7 live chat support team may access your account information to assist you properly. This allows your issues to be resolved quickly.
3.4 Ensuring Responsible Gaming
By analysing your gaming behaviour, we identify potentially problematic gaming patterns and provide assistance when needed. Responsible gaming is part of our core principles.
3.5 Marketing and Promotions (Optional)
With your consent, we may send you relevant promotional information, bonus offers, and updates about new services. You may opt out of these communications at any time.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the ff22 website to improve your experience. Cookies are small data files stored in your browser.
Essential Cookies
These cookies are necessary for the basic functionality of the website. They are used to maintain login sessions, carry out security checks, and keep core functions active. They cannot be disabled.
Analytical Cookies
These cookies are used to collect usage statistics for the website. They help us understand which pages are visited most and where users encounter problems.
Functional Cookies
These cookies are used to remember your preferences — such as language settings, game preferences, and so on. They help make your experience more personalised on future visits.
Cookie Controls
You can control or delete cookies through your browser settings. However, disabling essential cookies may limit some functionality of the website.
Information Sharing with Third Parties
In certain circumstances, ff22 may share your information with trusted third parties. This sharing is always limited, purpose-specific, and handled securely.
5.1 Payment Processors
Necessary financial information is shared with the relevant payment processors to complete transactions via bKash, Nagad, and Rocket. These third parties follow their own strict security policies.
5.2 Technology and Infrastructure Partners
Limited technical information may be shared with technology partners who assist in operating our platform. These partners are contractually bound to comply with ff22's privacy standards.
5.3 Legal Obligations
Under applicable laws of Bangladesh, we are required to provide necessary information in response to a lawful request from authorities or by court order. In such cases, we provide only the information legally required.
5.4 Business Transfers
If a significant change occurs in ff22's business operations, user information may form part of that change. However, it will be ensured that equivalent protections under this privacy policy are maintained.
Data Protection Measures
ff22 uses industry-standard security technologies and practices to keep your personal information safe. The key components of our security framework are:
SSL Encryption
All data transmissions are encrypted via SSL (Secure Socket Layer) technology, which protects your information from being intercepted.
Data Encryption
Stored data is protected with advanced encryption algorithms. Financial information and passwords are always stored in hashed form.
Regular Security Audits
Our systems undergo regular security testing. Any vulnerabilities identified are addressed promptly.
Your Rights and Controls
As a user of ff22, you have certain important rights over your own information. We respect these rights and help you exercise them.
Right to Access Information
You can find out what information ff22 holds about you. By contacting our support team, we will provide details of the information stored in your account.
Right to Correct Information
If any of your information is incorrect or incomplete, you may request that it be corrected. After verifying your identity, we will make the correction as quickly as possible.
Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a set period for legal or regulatory reasons.
Right to Object to Processing
You may object at any time to your information being used for marketing purposes. Upon receiving an objection, we will immediately stop that processing.
Right to Data Portability
You may request the information associated with your account in a structured, commonly used format. Contact the support team to exercise this right.
Data Retention Period
ff22 retains your personal information only for as long as it is necessary or legally required.
- Active Account Information: All relevant information is retained for as long as your account remains active.
- Closed Account Information: Even after an account is closed, certain information may be retained for a set period for legal and regulatory requirements.
- Financial Transaction Records: Transaction information is retained for the period required under applicable financial regulations.
- Marketing Information: Your information is removed from marketing lists after you opt out.
Protection of Minors
If we become aware that a minor has registered on our platform, that account will be closed immediately and the associated information will be deleted. Parents and guardians are encouraged to monitor their children's internet use.
If you believe a minor is using our platform, please contact us at [email protected].
Policy Changes and Updates
ff22 may periodically update this privacy policy to keep pace with changes in its business practices, technology, or legal requirements.
How We Will Notify You
- For significant changes, we will send a notification to your registered email address.
- The updated policy will take effect from the date it is published on the platform.
- If you continue to use the platform after a change, you will be considered to have consented to the new policy.
- The most recent version of the policy will always be available on this page.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. Our 24/7 support team is always ready to assist you.
Support and Privacy Team
[email protected]
24/7 support available in Bengali
Typically within 24 business hours
Your privacy is very important to us. We take every enquiry seriously and strive to provide a resolution as quickly as possible.